Client Result
Modernized virtual care boosts patient engagement
Building seamless digital healthcare for a broader reach
Client Result
Building seamless digital healthcare for a broader reach
With growing demand for virtual care options, the provider sought West Monroe’s expertise to launch a scalable, patient-centered care experience. Leveraging data and agile methods, we designed new mobile apps for iOS and Android and introduced a virtual care platform to enhance service quality. Our team worked alongside the client to establish a sustainable product roadmap that would adapt to future needs, resulting in a streamlined system that reached 400,000 more patients and set the stage for an impressive $216 million in new revenue.
West Monroe’s multidisciplinary team—product managers, engineers, healthcare specialists, and IT experts—worked in close collaboration with the client over 10 months. Following a sprint-based approach, we co-created a patient-centered mobile experience and virtual care platform. Our healthcare and life sciences experts structured workstreams, formed a cross-functional steering committee, and implemented LEAN governance, enabling smooth digital transitions across departments. This cohesive, agile method empowered the provider to consolidate complex systems, creating a resilient digital operating model that increased engagement and brand strength.
West Monroe’s digital-first approach led to a transformative impact for the healthcare provider. The virtual care platform, projected to serve 400,000 more patients, is estimated to generate $216 million in new revenue. Engaged employees are also anticipated to save up to $2,000 annually on medical expenses, further supporting patient well-being. With the addition of a high-performing digital experience, the healthcare provider not only strengthened its brand but established a scalable model for future growth in patient engagement and preventive care.
To improve health outcomes and lower medical expenses, an onsite primary care provider set out to enhance patient engagement with a more cohesive virtual care experience. They partnered with West Monroe to consolidate systems, develop intuitive mobile apps, and deliver a new virtual care offering that would expand access to care for 400,000 additional patients. Despite challenges from the COVID-19 pandemic, West Monroe’s expert team and agile approach created a digital transformation plan that exceeded expectations. Today, the provider’s modernized care model is set to generate an estimated $216 million in new revenue and save each engaged employee up to $2,000 annually.
more people served, creating a competitive advantage through comprehensive virtual care
in estimated increased revenue
in annual cost savings for each engaged employee
