Intellio® Connect: A smarter way to manage interconnection

Interconnection isn’t just a process—it’s a customer experience. Delays, manual workflows, and siloed systems stand in the way of progress. What if you could reduce complexity and increase satisfaction—fast? That’s where Intellio® Connect comes in.

How We Help

Purpose-Built for Utilities

We created Intellio® Connect to solve the real-world interconnection challenges that utilities face every day. With over a decade of refinement, this portal empowers customers, contractors, and employees with one connected experience across solar, storage, EVs, rebates, inspections, and more.

Streamlined Workflow Management

From intake to review to approval, Intellio® Connect brings structure to your processes without sacrificing flexibility. Teams can track progress, collaborate seamlessly, and reduce rework—creating faster outcomes and a better user experience for all.

Embedded Digital Agent

Intellio® Connect includes an AI-powered digital agent designed to do more than automate tasks—it identifies action items, drafts messages, and extracts key information so employees can focus on what really matters. And you’re always in control with human-in-the-loop functionality.

Faster, Smarter Interconnection

We’ve seen what happens when interconnection gets the attention it deserves: 60% of technical review requests automated, 250 hours saved per month through integrations, and 66% customer engagement for one utility. That’s the value of effective interconnection in action.

The Case for Interconnection Portals

66%
customer engagement improvement

250
hours saved monthly

60%
automation of technical reviews

What We’ll Achieve

Automate for Efficiency

Reduce backlog and manual tasks.

Enhance Visibility

Improve transparency and communication.

Strengthen Confidence

Increase customer satisfaction and trust.

Decisions Powered by Data

Enable faster, data-driven decision-making.

Why West Monroe?

We’re not just software builders—we’re utility experts. We’ve delivered over a decade of impact with Intellio® Connect, helping utilities meet compliance, reduce cycle times, and modernize customer experience. Our AI-enabled platform is proven in the field and constantly evolving with your needs. Clients stick with us because we get it done—and we get it done right.